Report a Claim

Report a claim at
1.888.739.1214
You can call us any time of the day or night

What should I do when I have a vehicle accident or home loss?

The first thing you should do is make sure everyone is safe and contact the appropriate authorities (ex. police or fire department). Once you are able to do this you should get as much information from all parties as possible and then contact us in a timely manner to report your claim.

How do I report a claim?

You can file a claim in person at any of our 64 branches across the country or by calling your insurance representative. Claims can also be reported 24 hours a day at 1.888.739.1214.

Auto claims – information needed

When you call our 24-hour toll free number (1.888.739.1214) to report an auto claim and when speaking with a claims adjuster it is beneficial to have the following information:

  • Your policy number
  • Your address, phone number, and date of birth
  • Date, time, and location of the accident/loss
  • Weather and road conditions at time of the incident
  • The vehicle information (year, make, model, license plate number, etc.)
  • The names of the driver, passengers, and registered owner of the vehicle and any injuries
  • Others involved (third party insurance information, vehicle description, driver's and passengers names, registered owner, pedestrians, and any injuries)
  • Witness information
  • Identify if you have any urgent needs such as a rental vehicle, etc.
  • If the accident was reported to police and if emergency workers (police, fire department, ambulance, etc.) were at the scene and if any charges will be laid. An accident must be reported to the police if:
    • damages to any vehicle exceed $1,000
    • there are injuries sustained by anyone involved
    • instructed to do so by a claims adjuster
  • Verbal description of the occurrence so the type of loss and fault can be assessed
  • If the vehicle is drivable and where it is currently located
  • Tow company information

Depending on your situation, additional information may be required and you may need to complete forms. If you have any questions about your forms, please contact a local claims adjuster for assistance.

Home claims – information needed

When you call our 24-hour toll free number (1.888.739.1214) to report a home claim and when you speak with a local claims adjuster it is beneficial to have the following information:

  • Your policy number
  • Your address, phone number, and date of birth
  • Where, when, and how the home loss occurred
  • If the police or fire department were notified
  • Verbal description of the occurrence so the type of loss and fault can be assessed
  • Identify if you have any urgent needs such as temporary accommodations
  • Details about damage to your home or contents
  • Details about lost or stolen property
  • Who is involved in the loss
  • Third party information and any injuries
  • Witnesses
  • Whether or not any property continues to be at risk

Depending on your situation, additional information may be required and you may need to complete forms. If you have any questions about your forms, please contact a local claims adjuster for assistance.