Unifund Assurance Company, Johnson Inc. and other members of the Johnson group of companies (“Johnson”, “we”, “our”, “us”) are committed to protecting your privacy and the confidentiality of your personal information. The Johnson group of companies includes Johnson Inc., The Johnson Corporation, Unifund Assurance Company, Unifund Claims Inc., Cummings Cossitt Insurance Ltd., Assurance Goguen Champlain Insurance Inc., and their subsidiaries involved in general insurance products and services. In certain locations Johnson Inc. operates under various trade names and styles that it owns, including, Johnson Insurance, Flewwelling Insurance, Hunt Insurance, Batty & Associated Insurance, Bradley's Insurance - Home and Auto, Compass Insurance, Marshall & Woodwark Insurance, Thomson Jemmett Vogelzang, TJV, Morgex Insurance, Haber Blain Insurance and JB Insurance Services. Under licence from the owner of the brand name, Johnson operates under the following trade names and styles, "Servus Insurance Services - Home and Auto".
Protecting this information is one of our highest priorities and as such we have instituted policies and procedures and use vigorous security safeguards to protect your privacy and the confidentiality of your personal information. The protection of your personal information is an integral part of our service commitment to you.
We collect, use and disclose personal information (including to and from our affiliates and / or subsidiaries, referring organizations and / or third party providers / suppliers) for the following purposes:
We obtain most of your personal information directly from you. However, we may need to collect information from other sources. We will only collect information pertinent to the appropriate purpose. The personal information we collect includes:
If you participate in the AvenU voluntary usage-based insurance program, we may also collect driving-related data for the purpose of calculating a discount on your premium for the following policy term. Your personal information and telematics information will be collected, used and disclosed as set out in the AvenU Program Terms and Conditions provided to you upon enrollment.
We may gather information from the following sources:
We may verify your personal information, or obtain additional personal information about you by checking with government agencies, credit bureaus, motor vehicle agencies, and other authorized fact collecting and verifying entities.
We may share information with:
If you are a member of an organization that participates in one of our home and auto insurance sponsorship programs, we may share certain personal information, such as your name, with your sponsor organization to confirm your membership and eligibility and maintain current lists of your sponsor group.
When we share personal information with third parties, we provide only that information that is required in the circumstances and we take reasonable contractual or other measures to protect your personal information.
There are many ways you can give consent. Consent can be express, for example, in writing on a form you may sign describing the intended uses and disclosure of personal information, verbally, or through electronic means. Alternatively, where permitted by law, your consent may be implied through an action you've taken or when you continue to use a product or service after we've notified you of a change with respect to your personal information and you have not withdrawn your consent, such as by using an “opt out” option provided, if any. You may indicate your consent by:
We may contact you on behalf of us or our affiliates to offer other insurance products and services through direct mail, telephone, or other means. If you would rather not receive such information, please use the contact information below to let us know.
We will retain your personal information only as long as necessary to satisfy legal or business obligations, including reasonable business record-keeping obligations. The length of time we keep your information depends on the product or service and the nature of the personal information. We have retention standards that meet customer service, legal, and regulatory needs. When the information is no longer required, we securely destroy it or convert it to an anonymous form.
We take reasonable steps to ensure the information in our records is correct and up to date, however we rely on you to tell us when your personal information changes.
As part of our effort to keep your personal information secure, we limit access to your personal information and store it securely using a variety of physical, technological, and organizational safeguards appropriate to the sensitivity of the information. Depending on the nature of the information, it may be stored in the branch you deal with, in various secure computer systems, or in archives in various locations across Canada.
Authorized employees, agents and mandataries who require access to your personal information in order to fulfil their job requirements will have access to your personal information.
Yes, you have the right to request access or correction of your personal information that we have in our possession or control. You also have the right to know which third parties have received your information from us.
To request access or correction of your personal information, please make your request in writing to our Privacy Officer, being as specific as possible as to which personal information you are requesting. We will advise you if for some reason we cannot respond right away. We may charge you a reasonable fee for providing access to your personal information, but only after first advising you of the approximate cost.
In providing you with a list of the organizations to which we have disclosed any of your information, we will try to be as precise as possible. When it is not possible to provide an exact list of such organizations to which we have actually disclosed your personal information, we shall provide a list of organizations to which we may have disclosed the information.
We have the right to refuse your request for access to personal information if: